Services & Support
Our goal: Provide the best possible support and accurate advice to our customers and potential clients.
What our customers say
Opinions
Really competent, fast and friendly support – precise answers and transparent processing: This is how customer service should be.
Ender Özerdem
Depending on the problem situation, help is always provided quickly, and the very well-functioning ticket system facilitates communication immensely. Great praise to the consulting team, where we can deposit our wishes in regular personal exchanges: A real luxury and a real advantage over other tools.
Judith Bender
The support team is always eager to handle our concerns quickly and unbureaucratically. High praise from my side, great customer service!
Reinhard Gremliza
excellent customer service
Premium Support
Rimo customers enjoy many advantages – one of them is our support team, which takes care of their concerns quickly, directly and competently. From the first contact to problem solving, we always strive for open and transparent communication. Our primary goal is to provide satisfactory, lasting clarification in the interests of our customers.
Christian Bauch
Elisabeth Heinermann
Lukas
Melzer
Raphaela Prettner
Valerie-Sophie Baumgartner
Fast
Usually, it only takes a few hours from the time you submit your request or problem to the first response from our support team.
Direct
Support directly from the manufacturer, contact persons who do not constantly change and local developers who are literally "just around the corner".
Competent
We apply ourselves what we sell. Therefore, we know our products very well and can consistently provide accurate and reliable assistance.
Get to know Rimo
Genuine advice
Are you interested in our solutions? The Rimo consultants will be happy to advise you. No matter whether specific online demo, webinar or personal conversation: We are sure to find the optimal solution for your individual concern or the right answers to your questions.
We always try to analyze your specific situation, respond to your wishes and make the best possible recommendations based on this. This also means: If it turns out that our product solutions cannot help you after all, we always try to show you an alternative. This is what we understand by competence, fairness and transparency.
Learn & benefit
Rimo Academy
Whether classroom or web – our training offer is wide-ranging and tailored to the requirements of our customers. The range currently includes more than 24 courses, and there is also the option of booking individual sessions. This guarantees a precise match to the individual interests of Rimo users.
Jeanette
Akra
- Lead & Coordination
-
Trainings for Cableplus
& Projectplus - Administration of Curricula
- Needs assessment
Stefan
Sigmund
-
Cableplus trainings
(FTTH planning) -
Individual trainings
and workshops for
Projectplus
Thanks to our web trainings, you save yourself the trouble of traveling to and from work – we now also offer regular and practice-oriented courses as online modules. Our classroom trainings take place in the state-of-the-art seminar facilities at the Wolkersdorf site – SPL Tele Groups Kantine39 spoils training participants with excellent, fresh cuisine suiting every taste.
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