Gives Control. | Rimo Systems

Services & Support

Our goal: Provide the best possible support and accurate advice to our customers and potential clients.

What our customers say

Opinions

Really competent, fast and friendly support – precise answers and transparent processing: This is how customer service should be.

Ender Özerdem

Lead of Administration, KELOG Logistik GmbH

Depending on the problem situation, help is always provided quickly, and the very well-functioning ticket system facilitates communication immensely. Great praise to the consulting team, where we can deposit our wishes in regular personal exchanges: A real luxury and a real advantage over other tools.

Judith Bender

Projectmanagement Documentation Broadband rollout, nöGIG GmbH
The support team is always eager to handle our concerns quickly and unbureaucratically. High praise from my side, great customer service!

Reinhard Gremliza

Senior Project Manager, SPL TELE Group

excellent customer service

Premium Support

Rimo customers enjoy many advantages – one of them is our support team, which takes care of their concerns quickly, directly and competently. From the first contact to problem solving, we always strive for open and transparent communication. Our primary goal is to provide satisfactory, lasting clarification in the interests of our customers.

Christian Bauch

Elisabeth Heinermann

Lukas
Melzer

Raphaela Prettner

Valerie-Sophie Baumgartner

Fast

Usually, it only takes a few hours from the time you submit your request or problem to the first response from our support team.

Direct

Support directly from the manufacturer, contact persons who do not constantly change and local developers who are literally "just around the corner".

Competent

We apply ourselves what we sell. Therefore, we know our products very well and can consistently provide accurate and reliable assistance.

Get to know Rimo

Genuine advice

Are you interested in our solutions? The Rimo consultants will be happy to advise you. No matter whether specific online demo, webinar or personal conversation: We are sure to find the optimal solution for your individual concern or the right answers to your questions.

We always try to analyze your specific situation, respond to your wishes and make the best possible recommendations based on this. This also means: If it turns out that our product solutions cannot help you after all, we always try to show you an alternative. This is what we understand by competence, fairness and transparency.

Learn & benefit

Rimo Academy

Whether classroom or web – our training offer is wide-ranging and tailored to the requirements of our customers. The range currently includes more than 24 courses, and there is also the option of booking individual sessions. This guarantees a precise match to the individual interests of Rimo users.

Jeanette
Akra

Stefan
Sigmund

Elisabeth
Heinermann

Thanks to our web trainings, you save yourself the trouble of traveling to and from work – we now also offer regular and practice-oriented courses as online modules. Our classroom trainings take place in the state-of-the-art seminar facilities at the Wolkersdorf site – SPL Tele Groups Kantine39 spoils training participants with excellent, fresh cuisine suiting every taste.

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